'[She] demanded I fix her keycard. So I did...': Facility manager overhauls the keycard of the building's most vocal Karen

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Remy Millisky • Writer and Editor
Apr 6, 2024 3:00 PM EDT

The facility manager here knows that their job is to keep things running smoothly—not to bow to the wishes of every single tenant and employee. 

As a facility manager, u/ImTheWh0 knows that they're responsible for the entire building, and they take that role seriously. It's the kind of job that means that everything happening in that building is the manager's responsibility, including maintaining the key cards for their tenants. In my experience, building managers also tend to build relationships with the people in the building they manage. They might be the person who gives them their packages from the mail room, grabs them an umbrella when it's raining, or takes care of simple errands. It's supposed to be all about the clients, but this manager has been having an issue with one of their employees, who is taking up a lot of their mental space with her constant complaining.

The woman is their building's Karen. "The name stereotype applies," the manager writes, because she loves to blabber on about whatever is bothering her that day. Nothing is ever good enough for her, and she has repeatedly let management know about it. 

After you read her story, check out these workers who got fired expeditiously, like the woman who got the boot for pushing the photocopier down a flight of stairs. 

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  • 01
    he SL2S ALEKSANDRS
    via Aleksandrs Karevs on Unsplash
  • 02
    The Karen of my building told me her keycard isn't working. Demanded I fixed her keycard. So I did... M ос This just happened maybe 5 mins ago and I think it's hilarious. I'm the facility manager for my building. Everything that happens and goes wrong, is my responsibility. So I make sure everything runs smoothly. My boss had made it clear: It's MY building and I was hired to not only keep people in line but run everything. I'm not a d but I hold people accountable, forcibly but politely. There
    via u/ImThe1Wh0
  • 03
    months I've been here, my boss has praised my performance and has gone to bat for me countless times, she's the best boss I've ever had. I've got a firm but fair approach and my reputation reflects that. I've got a Karen in the building and trust me, the name stereotype applies, who's just a counselor for family services, has nothing to do with our group. She likes to complain about everything and gives my boss a headache almost daily. She shares an office with another women, who's unfortunately
    via u/ImThe1Wh0
  • 04
    2015. Can't have that so I deleted a lot of them, especially if it had a wacky name or just a room number. However, I did delete "KIT's" card information because it wasn't under her name. She just came to tell me her keycard wasn't working and Karen happened to be passing by and overheard it. I went and fixed "KIT's" keycard and we went to go check to see if it worked or not. We found Karen outside the office waiting, complaining to my boss that her keycard didn't work either. Karen wandered awa
    via u/ImThe1Wh0
  • 05
    I went upstairs and got my boss's attention because her office is next door to the ladies and I mouthed LISTEN and pointed. I opened their door and was all, "hey Karen! I went and checked your keycard in the system. Everything is good to go. In fact, it said you had a MASTER key to the building and per the company orders, since you're not a contractor or a company employee, I can't give you that access. So I had to revoke your status to just this room ONLY. Can't have you bugging people on offic
    via u/ImThe1Wh0
  • 06
    the facility manager and you don't need access to everything except this office and if you do, it's outside your pay grade, so you'll have to come get me. Ok? Cool thanks byyeeeeeee..." And then just closed the door on her mid sentence. My boss was quietly laughing her a off in her office and gave me an air high five.
    via u/ImThe1Wh0
  • 07
    TLDR: Karen complained her keycard didn't work, when it absolutely did. In fact, she had master key access and had she not said anything, would still have it but made me check and I revoked her status completely to just her room only.
    via u/ImThe1Wh0
  • 08
    Edit: To be clear, I'm not talking down about my coworkers. They're fantastic people and no I'm not a up. They work in education and bend over backwards to help students and customers get the information and help they need. The building mostly got shut down and neglected and customers got lazy due to the C-word. We offer free classrooms to those who need it, including a computer lab, by a reservation 1st come, 1st serve basis. The problems we ran into was that the previous FM passed away suddenl
    via u/ImThe1Wh0
  • 09
    stolen, etc. Since my arrival, I've enforced the rules and allowed the staff to resume their normal duties, without having to clean up after and babysit customers. Karen isn't staff, she's just renting an office. She has no business having access to our materials, supplies or workspaces. Especially when they're handling students private information.
    via u/ImThe1Wh0
  • 10
    Tallguy71 +2 "And now STAY IN YOUR ROOM!"
    via u/Tallguy71
  • 11
    digitaldrummer1 Why did she even bring it up in the first place??? 1.7k Reply Share mike_pants +1. She wanted it to be a "This new facilities manager is inconveniencing all of us with their shoddy work!" moment. Application failed successfully.
    via u/digitaldrummer1
  • 12
    ImThe1Wh0 OP +2. That was exactly it. My boss said she said, "I must have done something wrong because it was fine yesterday and today it's not." Oddly enough, that was my first indication she was lying because I made system changes on Tuesday and today's Thursday. So if she was able to get into her office yesterday...
    via u/ImThe1Wh0
  • 13
    Rasta-resistance This makes my heart happy. F around and find out Karen.
    via u/Rasta-resistance
  • 14
    MineExplorer I've got one of those cards, from when our office was new and there weren't many cards available. I'm keeping very quiet about it... 294 Reply Share ImThe1Who OP +2. Let's just hope they never take your stapler LMAO
    via u/MineExplorer
  • 15
    MSeanF. "Can't have you bugging people on official business." Nice way to tell her she's an annoying bh. 770 Reply Share ImThe1Who OP +2. I did it with a smile and a chuckle like it was a joke lol
    via u/MSeanF
  • 16
    ColoHusker You fixed the glitch... Careful what you ask for, Karen XD
    via u/ColoHusker
  • 17
    Psycho22089 Excellent, but be careful. You just opened yourself to her malicious compliance. you don't need access to everything except this office and if you do, it's outside your pay grade, so you'll have to come get me. Ok? That sounds like an open invite to bother you all day over nothing.
    via u/Psycho22089
  • 18
    Amerlan Except that if this does happen OP can make a case that she doesn't know how to do her job properly, and maybe they should hire someone efficient. After all, Karen here isn't an actual employee or even contractor.
    via u/Amerlan
  • 19
    ImThe1Who OP +2. Well she actually doesn't go anywhere BUT her office and she's away from me. While I am out of her way, I agree, don't put it past a Karen to go way out of her way to be bothersome. Thankfully, I'm hidden in plain sight. All you gotta do is read the signs but in this day and age, everybody is sign blind
    via u/ImThe1Wh0
  • 20
    agent_smith_3012 +2. Bwahaha! That's awesome. Thank you for limiting the Karen exposure. I would bet many people who've probably just had to deal with her unwarranted sense of self importance are thanking you as well. 127 Reply Share ImThe1Who OP +2. I'm telling some of them but only the ones I know won't throw me under the bus lol. Hence Reddit. Was too good not to share
    via u/agent_smith_3012
  • 21
    ImThe1Who OP +2. I'm working on a system that was installed in 2014 and the licensed expired in 2015. The computer itself is kept off the network specifically for the reason that they don't want to renew or buy another license. It's running on Windows XP lol
    via u/ImThe1Wh0
  • 22
    OneWithoutaName2. Hats off to you! I used to have to do key card audits and it was a giant pain. Every time I had to remove an individual's access, it turned into a nightmare. The individual's manager would get an email to approve the changes which meant I ended up with multiple phone calls or emails asking me to justify the removal or to clarify what I was attempting to do. There were people who had transferred out of the department in question years ago & still wanted access.
    via u/ImThe1Wh0
  • 23
    ImThe1Who OP +2. Right?! It's so weird. They get this nostalgic vibe and it's like you're taking away a piece of their history. Even to humor them you go, "ok, explain to me why you need to have access to your section you got promoted from?" Well... Because I wanna stop by and say hi from time to time on my old crew. "So you want me to let you keep level 2 access, so you can go
    via u/ImThe1Wh0
  • 24
    and hang out with people not pertaining to your job and away from your own office, on company time, so you can say hi to them? Is that correct? Just wanna make sure I have that for my notes..." Generally the answer is always, "NOPE, forget I mentioned it. Do your thing."
    via u/ImThe1Wh0

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keys karens manager malicious compliance malicious-compliance-reddit demanding karens in the wild entitled karen story malicious compliance reddit karen entitled people
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